Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised goods are exempt from being returned unless there is a product fault. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, if all in order, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: BHS Shop Returns, Boscrege Farm, Boscrege, Ashton, TR13 9TG, United Kingdom.
To return your product, you should mail your product to: BHS Shop Returns, Boscrege Farm, Boscrege, Ashton, TR13 9TG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.